Thank you for choosing Bongoshri.com for your healthcare and pharmacy needs. We are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.
1. Shipping Coverage
We currently ship orders throughout Bangladesh. If you require delivery outside of Bangladesh, please contact us at Bongosreepharmacy@gmail.com to check availability and rates.
2. Delivery Timeframe
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Dhaka City: 1–5 business days
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Outside Dhaka: 2–7 business days
Note: Delivery times may vary based on product availability, weather, or courier issues.
3. Shipping Charges
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Dhaka: ৳80–৳150 (depending on location)
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Outside Dhaka: ৳120–৳200
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Free Shipping: On orders over ৳5000
Shipping charges are displayed at checkout before you confirm your order.
4. Order Processing
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Orders placed before 4 PM are usually processed on the same day.
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Orders placed after 4 PM or on weekends/public holidays are processed the next business day.
5. Order Tracking
Once your order is shipped, we will provide a tracking number via SMS or email. You can use this to monitor the delivery status with our courier partner.
6. Packaging
All medicines and healthcare products are packed with the utmost care to maintain hygiene, safety, and confidentiality.
7. Delivery Issues
If your order is delayed or lost, please contact our support team at Bongosreepharmacy@gmail.com or call +8801837100448. We will assist you immediately.
8. Failed Delivery Attempts
If the delivery is unsuccessful due to incorrect address, unreachable phone number, or customer unavailability:
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Our courier will attempt to contact you for redelivery.
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If redelivery is not possible, the order will be returned, and we may deduct the shipping cost from your refund (if applicable).
9. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: Bongosreepharmacy@gmail.com
📞 Phone: +8801837100448